Frequently Asked Questions

Zabaan’s centre is in New Delhi. It is located in the pleasant residential area of Kailash Colony in South Delhi very near the Kailash Colony Metro Station, making us easily accessible from anywhere in town. Our center is close to Greater Kailash I and II, Nehru Place, Lajpat Nagar, Defence Colony, and South Extension.

Here are our centre addresses:

New Delhi: A-15, First Floor, Kailash Colony, New Delhi – 110048

If you would like to take up language studies with us but are not in Delhi, you still do so by taking online classes with us. It’ll work the same as face-to-face except, over a digital platform, like Skype or Google Meet. See our Online Instruction page for more information.

If you’re in Delhi but just can’t make it to our Kailash Colony centre, we can travel to your office/home to work with you, for which there will be an additional charge for transportation and travel time. If you would like to organize a group class at your office or at home, then no problem, this is very common and it works just as well, there’s just that additional charge for transportation and time.

To get started, please feel free to get in touch at learn@zabaan.com.

Yes, Zabaan can assist with nearby accommodation. Let us know your dates and daily budget and we’ll look into it for you. 

Zabaan’s classrooms in Kailash Colony are well ventilated, clean, comfortable and well lit. There are restrooms and RO drinking water and hot beverages available at all times.

Yes. If for whatever reason you are unable to attend a scheduled Private Instruction class, please contact Zabaan or your instructor directly either via e-mail or by phone at least 24 hours prior to your scheduled class time to avoid any charge. Your class can be re-scheduled at a mutually agreed-upon time. Classes cancelled within 24 hours before the scheduled start time are charged the full rate.

If we have to cancel a Private Instruction session then we’ll try to give you as much warning as possible. If for some reason we have to cancel a class last minute then we’ll make your next class free-of-charge.

If you are unable to attend a Group Class, you will simply be counted as absent for that session and will be responsible for catching-up on your own time.

For details about refunds, please see question 6 under “Payment” questions below.

Yes. If you are not a national of India or an OCI/PIO card holder, then you must apply for and obtain a valid visa from an Indian consulate before entering India.

Language instruction at Zabaan is available to the holders of any type of valid Indian visa.

Yes, we were incorporated on 9th June, 2009, under the Companies Act, 1956.

Yes, we charge 18% GST according to the latest government laws.

When booking classes online you can pay through the online payment gateway. You can also pay by debit or credit card, in cash or by check (made out to: S.A. Zabaan Pvt. Ltd.) for any classes taken at the Zabaan centre in person.

For payment of online instruction we use TransferWise, which requires you to have a TransferWise account. If you do not already have such an account, you can click here to make one. For the first transfer to us you will need to add us as a “New Recipient.”

Here are the details you will need to make your first transfer:

Name:  S A Zabaan Pvt Ltd
E-Mail:  admin@zabaan.com
IFSC Code: HDFC0000483
Account Number:  04838140000010
Country:  India
City:  New Delhi
Address:  F-12/A, Ground Floor, Kailash Colony
Postal Code:  110048

Please do mention in the “Type a reference” box in step 4 what the transfer is for.

For Group Classes we expect payment for eight sessions in advance, as we need a guarantee that the number of students will remain stable.

For private instruction you are expected to pay for each session either before the start time of that session or right after its conclusion. You are free to pay for multiple private instruction sessions at once, or to pay for each session separately.

Please contact a Zabaan staff member to discuss making a possible exception to this rule, if special circumstances are involved.

You are expected to pay for each online session at least 24 hours prior to its start time. You are free to pay for multiple online sessions at once, or to pay for each online session separately.

Yes. When you pay by credit or debit card, in cash or by check, you will receive a receipt from a Zabaan staff member. When you pay for Online Instruction through TransferWise, you will receive confirmation through TransferWise at the e-mail address provided by you and a PDF receipt from us after reception of your payment.

Because they are offered on a first-come-first-serve basis, Public Group Classes are non-refundable.

If, for whatever reason, you require a refund for purchased Private Instruction or Online Instruction time, please contact a Zabaan staff member at least 24 hours prior to your scheduled session to receive a full refund of your payment. Cancellations made less than 24 hours before the scheduled start time will not be refunded.

Yes. If, for whatever reason, you are unable to attend a scheduled Private Instruction class, please contact Zabaan or your instructor directly, either via e-mail or by phone at least 24 hours prior to your scheduled class time to avoid any charge. Your class can be re-scheduled at a mutually agreed time. Classes cancelled 24 hours before the scheduled start time are charged the full rate.

If we have to cancel a Private Instruction session then we will try to give you notice as soon as possible. If for some reason we have to cancel a class at the last minute then we will make your next class free of charge.

If you are unable to attend a Group Class, you will simply be counted as absent for that session and will be responsible for catching-up on your own time.

For details about refunds, please see question 6 above.

Zabaan is offering all of its private (individual and group) courses online.

Using Google Hangouts, or Skype which both allow for free international online video phone calls, Zabaan instructors are able to teach students anywhere in the world. For Online Instruction, we take payments through TransferWise. Please see our Payment page for more information.

You will complete your homework by hand, scan it, and then send it to your instructor via e-mail by the assigned due date. Your instructor will then print it out, correct it by hand, scan it, and send it back to you via e-mail.

To read more about the technical requirements please visit our Online Instruction page or visit Google’s Hangouts System Requirements page.